![]() Search for the template you want to add and select it. On the Session templates, select Add entity session template. In the App profiles section, select the app profile to which you want to assign templates. ![]() For example, channels must be provisioned in Omnichannel for Customer Service and channel instances must be configured. The settings that you enable for the app profile will be available for agents and supervisor only when you configure the corresponding templates and settings in the Customer Service Hub or Omnichannel admin center app. Typically, you'll add one session template for each entity type, such as one each session template for accounts, contacts, and cases. Description: A description for the profile.Īssign templates and enable productivity pane and channelsįor an app profile, you can add only one session template for each entity type.An underscore must be used between the prefix and name.The prefix can only be alphanumeric and its length must be between 3 to 8 characters.The following are required for the unique name: ![]()
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